Same day dispatch - Order before 12pm GMT 

We dispatch all orders before 12pm GMT from our UK warehouse. (Subject to stock and order checks)

 

UK Delivery

Service Speed Cost
Standard 2-5
Working Days

Under £10 - £1.99
Over £10 - NOW FREE

Tracked 24 1-2
Working Days
£4.99
Parcelforce Courier 1
Working Day
£7.99

Free Standard UK Delivery

Free standard 48 delivery on all orders delivered to the UK. On orders over £10.

Next Day Delivery - Order before 12pm 

Get your order next day when place your order Monday - Thursday before 12pm. Select Parcelforce or Tracked 24 in the checkout.

 

International Delivery Options

Due to Brexit related changes we have had to suspend shipping into the EU. 
NON-EU: If a shipping method is not available in the checkout please contact us.
Service Europe Rest of the world
Standard International
SUSPENDED
3-5 Working Days 5-14 Working Days
International Tracked or Signed  3-5 Working Days
SUSPENDED
5-14 Working Days
£12.99
Courier Priority
SUSPENDED
1-3 Working Days 3-6 Working Days

 

30 days Return Policy 

You have up to 30 days to return your unwanted item/s for a full refund or exchange.

 

Unwanted Returns

Returns have been extended for orders placed between 1st October-31st December 2021 until 31st January 2022.

As long as an item is still in its original condition, we accept returns, subject to the policy below. None of these rules affect your statutory rights.

If you return an item requesting a refund within 30 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.

We aim to refund you within 14 days of receiving the returned item.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

- Enema Kits - if opened, used or protective seal is not intact.
- Face + Body products if opened, used or protective seal is not intact.
- Pierced jewellery if the seal has been tampered with or is broken.

None of this affects your statutory rights.

All returned items should be sent in their original condition and packaging

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost


Return Instructions

Simply return your order to the below address and obtain proof of postage. We do not refund return postage for unwanted item/s.

General Healthcare 
RETURNS
111 Blyth Road
HAYES
UB3 1DB 

Important: Please include a note inside the package. With your GH order number and return reason. Without this information we cannot process your return.

 

Want to exchange an item?

Contact us within 30 days of the item being delivered to you or available for collection. Our customer service team will guide you through the process.

Faulty or Damaged Returns

Contact us within 14 days of the item being delivered to you or available for collection. We will arrange a replacement or refund.